New ticket return policy


Dear guests!

Federal Law No,193 as of July 18, 2019 "On Amending the Law of the Russian Federation" Fundamentals of the Legislation of the Russian Federation in Culture", which will enter into force on September 1, 2019, introduces additional rules for regulating the procedure for returning tickets in the category of entertainment events.

In particular:

In case of cancellation or event rescheduling organized by the performing arts organization, the visitor at his initiative will receive full compensation (total cost of the ticket) in accordance with the procedure established by the performing arts organization or the museum.

If a visitor refuses to attend a performance organized by the performing arts organization, and provided supporting documents related to the visitor’s illness or death of a person who was a member of his family or his close relative in accordance with the Family Code of the Russian Federation, the ticket can be returned by the visitor in accordance with terms and conditions established by the Government of the Russian Federation.

In case of refusal of the visitor to attend the entertainment event held by the organization of performing arts for other reasons, the visitor has the right to return the ticket according to following conditions:

- not later than 10 days before the day of the performance refund 100 percent of the ticket price

- less than 10 days, but no later than 5 days before the day of the performance, to receive at least 50 percent of the ticket price back

- less than 5 days, but no later than 3 days before the day of the performance, get back at least 30 percent of the ticket price

If a visitor refuses to attend a performance organized by the performing arts organization less than 3 days before the day of the performance, the performing arts organization has the right not to return the ticket price to the visitor.

Tickets sold by the performing arts organization as part of special programs and promotions that provide special conditions for the purchase of tickets (including benefits, discounts) may not be accepted for refund by decision of such performing arts organizations.

Source: https://fzakon.ru/laws/federalnyy-zakon-ot 07/18/2019-n-193-fz/statya-1/